Problem Event Name: APPCRASH

srodriguezvazquez

Hi,

Each time that I try to open Zotero in Firefox (31.0), it crashes. The report says this:

Problem signature:
Problem Event Name: APPCRASH
Application Name: plugin-container.exe
Application Version: 31.0.0.5310
Application Timestamp: 53c75e91
Fault Module Name: mozalloc.dll
Fault Module Version: 31.0.0.5310
Fault Module Timestamp: 53c72e91
Exception Code: 80000003
Exception Offset: 0000141b
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 4108
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

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Could you please help?

Thanks,

Silvia

dstillman

This is more a Firefox problem than a Zotero one. From the looks of it, there's some plugin installed in Firefox that's causing it to crash. Go to the Plugins section of the Firefox Add-ons window and disable anything you don't recognize (or, better yet, uninstall it, but you'll have to seek help elsewhere for that).

You should also make sure that anything that you do need is up to date, which might require going to the respective plugin websites.

This could probably also be due to malware on your system, so running a malware checker would probably be a good idea.