Zotero: Word 2011 for Mac Add-in doesn't show up

kingkrill · April 21, 2014

Last week when I was using Word and Zotero the add-in toolbar showed up whenever I opened Word. Today, I went to open Word and it is no longer showing up when I open Word. I don't remember but I believe I had a Word update last week. This may be the cause of my issue. My Zotero Word for Mac Integration version is 3.5.7.SA.4.0.19. My Zotero version is 4.0.19. My Word version is 14.4.1 (140326), which unfortunately doesn't give me the last installation date.

kingkrill · April 21, 2014

Any help with this issue is greatly appreciated.

dstillman · April 21, 2014

Start here: https://www.zotero.org/support/word_processor_plugin_troubleshooting#toolbar_does_not_appear_in_word_20042011_or_is_incompatible

kingkrill · April 21, 2014

@Dan...thanks for your help. I swear I read through that webpage ten times and didn't see the View ==> Toolbars sentence. I remember closing the toolbar last week. Now I know how to get it back. As you can probably tell, I'm new to Zotero. Thanks!

dstillman · April 21, 2014

I swear I read through that webpage ten times and didn't see the View ==> Toolbars sentence.

Don't worry — it wasn't there. I added it before I responded. Not sure why we didn't have it there before.

baholmen · September 18, 2015

thank you! this helped me today -- without having to navigate to read the Support page!