Citation never saves

tb1121

I will try to keep this simple. I have been using Zotero for 3+ years and I always update my Firefox and Zotero when updates are available. I am currently using the latest stable version of each. I have made NO changes to my computer but for the past few days when I try to save a citation from JSTOR (this does not happen from other sources) the box pops up at the bottom right and says saving, but it does not show the paper's name, which it always had in the past. Then the paper and citation do not save. I have never had any problems and have saved over 1000 papers from JSTOR. I found a couple of issues matching mine over the last 5-6 years but none recently and none that recommended anything more than installing updates. Would love any help so I can stop looking for secondary sources for my citation.

dstillman

Can you provide an example URL, and also a Debug ID for a download attempt that fails?

tb1121

It happens for EVERY JSTOR article, here is the debug ID: 3145245

I am at the storage limit, but that should not matter since other sites work, right?

adamsmith

We'd still want to have a URL - exactly as you see it - to make sure we're looking at the same page.
Storage limit shouldn't matter. There is no general problem, JSTOR works for me.

tb1121

http://www.jstor.org.ezp-prod1.SCHOOL.edu/stable/3145245?&Search=yes&searchText=%22education%22&list=hide&searchUri=%2Faction%2FdoBasicSearch%3FQuery%3D%2522education%26acc%3Don%26wc%3Don%26fc%3Doff&prevSearch=&item=1&ttl=1355568&returnArticleService=showFullText

adamsmith

do you happen to use privacy mode or "don't remember history" in Firefox? That appears to cause problems with proxies.

tb1121

No and no...this just started after years of working perfectly and proxies to other academic sites still work perfectly

adamsmith

let's see if Dan has something from the debug.

dstillman

here is the debug ID: 3145245

We need a Debug ID, not a Report ID (and, actually, that's not a valid Report ID either).

shoussais

Hello,
I have the exact same problem - trying to save any citation using the Standalone with chrome extension.

Here is my debug ID: D448925135

dstillman

(3)(+0000003): Translate: Beginning translation with Ovid

[...]

(5)(+0000000): Translate: TypeError: attachments is undefined
in handler 0 for itemsDone

adamsmith

shoussais - could you confirm that import doesn't work for you on e.g. pubmed:
http://www.ncbi.nlm.nih.gov/pubmed/8692918?dopt=Abstract
or amazon
http://www.amazon.com/Wealth-Nations-Adam-Smith/dp/161382081X/

shoussais

Hi Adam and Dan,
I solved the problem - it's that I had google Ad Block installed. When I paused it, everything worked - including through the proxy.

Thanks!!

RhinoScience

I also have this same problem as of today. Importing was working fine yesterday (22 April). The problem seems specific to pubmed as I can import from google scholar and amazon.

Debug ID is: D1624455329

And here is the URL from pubmed: http://www.ncbi.nlm.nih.gov/pubmed/?term=Yost+CS%2C+Hampson+AJ%2C+Leonoudakis+D%2C+Koblin+DD%2C+Bornheim+LM%2C+Gray+AT.+1998.+Anesth.+Analg.+86%3A1294%E2%80%93300

I've tried a bunch of different articles and none are working. Any help would be great. Thanks

adamsmith

works in general and nothing changed on the Zotero side. Dan - what's the debug?

dstillman

(3)(+0000001): HTTP GET http://eutils.ncbi.nlm.nih.gov/entrez/eutils/
efetch.fcgi?db=PubMed&tool=Zotero&retmode=xml&rettype=citation&id=9620523

(3)(+0019430): Translate: No root <PubmedArticleSet> tag found, wrapping in a new root tag.
Same as this.

RhinoScience: If you try to load http://eutils.ncbi.nlm.nih.gov/entrez/eutils/efetch.fcgi?db=PubMed&tool=Zotero&retmode=xml&rettype=citation&id=9620523 in your browser, what happens?

RhinoScience

Temporarily Unavailable

http://eutils.ncbi.nlm.nih.gov/entrez/eutils/efetch.fcgi%3fdb=PubMed&tool=Zotero&retmode=xml&rettype=citation&id=9620523

The server is temporarily unable to service your request. Please try again. If you continue to receive this error, please contact info@ncbi.nlm.nih.gov.

dstillman

Well, that would do it.

dstillman

The URL works for me, by the way, so this may be an issue with only some of their servers, or they may be making DNS changes that haven't fully propagated. In any case, not much you can do other than wait. If it continues for a while, you could email that address.

dstillman

Here's a dedicated thread for the PubMed issue:

https://forums.zotero.org/discussion/29070/pubmed-entry-not-saved/

Follow up there if necessary.

RhinoScience

Thanks for your help. So, it looks like the problem lies with pubmed? What are DNS(s)? It sounds like other are having similar problems, so I guess I'll wait a while before trying again, and hope that all is resolved.

adamsmith

yes, this is entirely on pubmed's side.
Second time this has happened this year, last time it took a couple of hours IIRC.

DNS, in simple terms, is how the letters in a URL - i.e. something like www.zotero.org - get directed to the address of the actual page, which is an IP address, i.e. a bunch of numbers. If somethings goes wrong with that you get the internet equivalent of a recipient unknown reply.
If you want to nerd out, Wikipedia has tons:
http://en.wikipedia.org/wiki/Domain_Name_System