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    • CommentAuthorajene
    • CommentTimeDec 15th 2012
    Hi, I receive the following message when I try to sync:

    "A WebDAV file sync error occurred. Please try syncing again.

    If you receive this message repeatedly, check your WebDAV server settings in the Sync pane of the Zotero preferences."

    I checked the settings and they are OK, verified server and it works fine. I reported the error: 18564547

    I am using to sync through WebDAV, using Zotero 3.0.11. I am wondering if having firefox open in two different computer might be the problem? I don't recall receiving this error before.

    Thanks in advance, please tell me if I need to give further details,

    [JavaScript Error: "Unexpected status code 500 for HEAD request in Zotero.Sync.Storage.Session.WebDAV.getLastSyncTime()" {file: "chrome://zotero/content/xpcom/storage/webdav.js" line: 772}]

    This is an error from your WebDAV provider. (The message from Zotero is wrong, though–it's a GET request, not a HEAD request.)

    We can't debug problems with individual WebDAV servers, but if you provide a Debug ID for a sync attempt that produces this I can tell you the exact message being returned.
    • CommentAuthorajene
    • CommentTimeDec 17th 2012
    Hi Dan,

    I never had problems with this WebDAV, this is weird. Well the debug ID is: D1852361807


    • CommentAuthorajene
    • CommentTimeDec 17th 2012
    Hi again,

    I gave a try at another WebDAV server, as suggested here:

    And apparently it works fine (it's synchronising now). So I guess it was a problem lasting too many days... well, they lost me to CloudSafe now.

    Just for the record, so that if anyone else experiences problems with synchronisation knows it it probably their fault.

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