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    • CommentAuthorrosenmarsh
    • CommentTimeNov 20th 2011
     
    I installed Zotero about a month ago in Firefox version 8. I have XP SP3 version 5.1. I am now getting the above error with yellow triangle. I have tried to follow trouble shooting instructions by deleting extensions.sqlte from containing folder but it will not allow me to do this - error message coming up saying it is being used by another person or programme. This happens even when I close Firefox..

    I am stuck please help!
    • CommentAuthoradamsmith
    • CommentTimeNov 20th 2011
     
    • CommentAuthorrosenmarsh
    • CommentTimeNov 20th 2011
     
    Thanks for this

    I have done 1 and 2, got stuck on 3 and am now pasting 4.

    Error: Livemark Service: feed processor received an invalid channel for http://fxfeeds.mozilla.com/en-GB/firefox/headlines.xml
    Source File: resource:///components/nsLivemarkService.js
    Line: 793

    Error: Livemark Service: feed processor received an invalid channel for http://en-gb.fxfeeds.mozilla.com/en-GB/firefox/headlines.xml
    Source File: resource:///components/nsLivemarkService.js
    Line: 793

    Error: Livemark Service: feed processor received an invalid channel for http://ask.metafilter.com/31894/recovering-from-file-overwrite/rss
    Source File: resource:///components/nsLivemarkService.js
    Line: 793

    Error: Livemark Service: feed processor received an invalid channel for http://fxfeeds.mozilla.com/en-GB/firefox/headlines.xml
    Source File: resource:///components/nsLivemarkService.js
    Line: 793

    Error: Livemark Service: feed processor received an invalid channel for http://en-gb.fxfeeds.mozilla.com/en-GB/firefox/headlines.xml
    Source File: resource:///components/nsLivemarkService.js
    Line: 793

    Error: Livemark Service: feed processor received an invalid channel for http://ask.metafilter.com/31894/recovering-from-file-overwrite/rss
    Source File: resource:///components/nsLivemarkService.js
    Line: 793

    Error: Livemark Service: feed processor received an invalid channel for http://fxfeeds.mozilla.com/en-GB/firefox/headlines.xml
    Source File: resource:///components/nsLivemarkService.js
    Line: 793

    Error: Livemark Service: feed processor received an invalid channel for http://en-gb.fxfeeds.mozilla.com/en-GB/firefox/headlines.xml
    Source File: resource:///components/nsLivemarkService.js
    Line: 793
    • CommentAuthoradamsmith
    • CommentTimeNov 20th 2011
     
    that's not a Zotero error, but it could indicate that you have other, potentially incompatbiel add-ons installed. Try disabling all other add-ons, restart FF and try again.
    • CommentAuthorrosenmarsh
    • CommentTimeNov 20th 2011
     
    I have checked other add ones (I assume they are the same as extensions). Everything else is disabled apart from Zotero. I have restarted Firefox with no change in problem...
    • CommentAuthoradamsmith
    • CommentTimeNov 20th 2011
     
    and these are the only potentially relevant errors you're getting in the console? That's odd.

    You can start a fresh FF profile:
    https://support.mozilla.com/en-US/kb/Managing-profiles
    and install Zotero there. If it opens, you could move your database, as if restoring from a back-up:
    http://www.zotero.org/support/zotero_data
    • CommentAuthorrosenmarsh
    • CommentTimeNov 20th 2011
     
    Got some more now...

    Error: uncaught exception: [Exception... "Component returned failure code: 0x80570016 (NS_ERROR_XPC_GS_RETURNED_FAILURE) [nsIJSCID.getService]" nsresult: "0x80570016 (NS_ERROR_XPC_GS_RETURNED_FAILURE)" location: "JS frame :: resource://zotero-winword-integration/installer.jsm :: <TOP_LEVEL> :: line 26" data: no]

    Error: uncaught exception: [Exception... "Component returned failure code: 0x80570016 (NS_ERROR_XPC_GS_RETURNED_FAILURE) [nsIJSCID.getService]" nsresult: "0x80570016 (NS_ERROR_XPC_GS_RETURNED_FAILURE)" location: "JS frame :: resource://zotero-winword-integration/installer.jsm :: <TOP_LEVEL> :: line 26" data: no]

    Error: uncaught exception: [Exception... "Component returned failure code: 0x80570016 (NS_ERROR_XPC_GS_RETURNED_FAILURE) [nsIJSCID.getService]" nsresult: "0x80570016 (NS_ERROR_XPC_GS_RETURNED_FAILURE)" location: "JS frame :: resource://zotero-winword-integration/installer.jsm :: <TOP_LEVEL> :: line 26" data: no]

    Error: uncaught exception: [Exception... "Component returned failure code: 0x80570016 (NS_ERROR_XPC_GS_RETURNED_FAILURE) [nsIJSCID.getService]" nsresult: "0x80570016 (NS_ERROR_XPC_GS_RETURNED_FAILURE)" location: "JS frame :: resource://zotero-winword-integration/installer.jsm :: <TOP_LEVEL> :: line 26" data: no]
    • CommentAuthoradamsmith
    • CommentTimeNov 20th 2011
     
    that looks more promising - I'm going to let the actual experts take it from here.
  1.  
    I have tried to follow trouble shooting instructions by deleting extensions.sqlte from containing folder but it will not allow me to do this - error message coming up saying it is being used by another person or programme.

    Restart your computer, then.

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