Word Plug-In not working

amtoney
Hi,

I'm looking for help to add my Zotero into my Word. I have used the plug-in in the past but had to reinstall everything on my computer and not it is not working. At first, I received an error saying "Zotero experienced an error updating your document". I followed the troubleshooting guide and now when I try to add a citation, it is stuck loading indefinitely. I fully uninstalled Zotero and reinstalled with no improvement.

Let me know if you have ideas to try!
  • dstillman Zotero Team
    After restarting Zotero, does it work in a new, empty document?

    If so, see Troubleshooting Errors in Word Processor Documents for your existing document.

    If not, we'd want a Report ID after reproducing the problem.
  • amtoney
    I followed all the troubleshooting steps in that document and still have the error. Here is the Report ID: 1629510791

    Thank you
  • dstillman Zotero Team
    edited yesterday at 5:39pm
    Meaning it works in a new document?

    If so:

    1) Your Report ID doesn't show an error occurring. You need to submit the report after reproducing the problem and before restarting Zotero.

    2) The last step on the page will, as it says, by definition isolate the problem in the document, both to fix it yourself and send us an excerpt that demonstrates the problem.
  • amtoney
    Hi, sorry I was not clear. The issue is that when I try to cite or integrate Zotero in my document (or a blank document), it loads indefinitely. The issue happens even in a blank document so I cannot send you an excerpt.
  • dstillman Zotero Team
    Most likely the document preferences or citation dialog is just appearing behind your other windows. It's a window of the Zotero app, not Word.

    If you don't think it's that, provide a Debug ID for Zotero startup through reproducing it, using the Help → Debug Output Logging → "Restart with Logging Enabled…" option.
  • amtoney
    There are no other windows opening on Zotero or Word. Here is the Debugging ID: D1412380464
  • dstillman Zotero Team
    What exactly are you clicking, and what does "loads indefinitely" mean? That's not showing anything from the Word plugin.

    If you just mean that you're clicking Add/Edit Citation and nothing is happening, see https://www.zotero.org/support/word_processor_plugin_troubleshooting#error_or_non-responsive_plugin_buttons
  • amtoney
    I was clicking add citation and the toolbar was going gray and nothing happened.

    But I followed the steps you sent and it is working now after deleting Zotero.dotm, reinstalling, and checking compatibility! Thank you.
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