I am getting a green bar but cannot type in my author to get citation

Laurakaypetrie
edited yesterday at 7:28pm
I am having difficulty in Word with my bibliography and dropping in in-text citations for Turabian. I have purchased more space, thinking that was the issue. But I get a green line that will not let me enter the source information in it. I have had other issues with add ins for Word recently because of the update. Can anyone please help me? sometimes it is a green line and now it does a green line and goes right to this image. Can someone walk me through on how to change it?
  • Laurakaypetrie
    edited yesterday at 7:30pm
    The picture is below; it has this text box for citations and not the usual one that sits in the middle of the page. It also will not do a bibliography. I was used to a middle-of-the-page scrolling. Now, occasionally, it is green and does not allow typing. I need help and am not very computer savvy at all. Please, someone, help me reset or adjust. Thank you.
  • Laurakaypetrie

    https://s3.amazonaws.com/zotero.org/images/forums/u8072586/dkcj0fbghwp4fyiow2ue.png
  • adamsmith
    Which exact versions of Word and Zotero? The layout of the dialog has changed, but this doesn't look quite right.
  • Laurakaypetrie

    Microsoft® Word for Microsoft 365 MSO (Version 2607 Build 16.0.20228.20188) 64-bit (Current Session) Chrome on Windows 10

    This is my invoice for the update.
    Item Cost (USD)
    2 GB Zotero Online Storage, 1 year

    Does this help? Thank you in advance for your help
  • adamsmith
    The storage for Zotero isn't relevant for this -- I meant the Zotero version under Help --> About Zotero.

    Also, make sure to try this in Troubleshooting mode (Help --> Restart in Troubleshooting Mode). Same issue?

    Finally, do you have the same problem in a new, empty document?
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