Upgrade StorageProblems with Zotero
I'm not a technical expert or anything here, so I'm real stumped by the problem I'm having right now. (I'm using a Mac Studio, and is on macOS 26.5.2. I don't know what to do.) The following is what I've done and seen so far:
TL;DR Zotero didn't work this past week, I can 'delete' everything but still cannot reinstall as a clean slate, my account username keeps showing up in settings, and I cannot create new items in the library.
First, Zotero stopped working for me earlier this week, I thought nothing of it, thinking that a reboot would set it straight. However, it hasn't.
Now I've tried deleting it, the library folder, logging out, deleting it all over again, wiping my trash, again, and all of it, but every time I reinstall, it shows that I'm 'logged in', it shows my username in the Sync tab of my Zotero settings, though without my email addresses under it.
Nothing is accessible on the app right now. It only shows 'loading items' and I cannot even create a test item. (I can open the settings and poke around here and there, but I can't make any lasting changes.)
This time around, my shared libraries aren't showing in the sidebar, though, but I cannot completely delete it and start again from a clean slate, using saved/exported library files onto my desktop. (I say I can't completely delete it, but I've been able to do so by what I can see, even the Word plugin.)
A pop-up window keeps appearing saying the app couldn't authenticate my account. I just can't log out.
I've updated it, and tried reinstalling using a installer I downloaded within the last hour.
How do I fix this?
TL;DR Zotero didn't work this past week, I can 'delete' everything but still cannot reinstall as a clean slate, my account username keeps showing up in settings, and I cannot create new items in the library.
First, Zotero stopped working for me earlier this week, I thought nothing of it, thinking that a reboot would set it straight. However, it hasn't.
Now I've tried deleting it, the library folder, logging out, deleting it all over again, wiping my trash, again, and all of it, but every time I reinstall, it shows that I'm 'logged in', it shows my username in the Sync tab of my Zotero settings, though without my email addresses under it.
Nothing is accessible on the app right now. It only shows 'loading items' and I cannot even create a test item. (I can open the settings and poke around here and there, but I can't make any lasting changes.)
This time around, my shared libraries aren't showing in the sidebar, though, but I cannot completely delete it and start again from a clean slate, using saved/exported library files onto my desktop. (I say I can't completely delete it, but I've been able to do so by what I can see, even the Word plugin.)
A pop-up window keeps appearing saying the app couldn't authenticate my account. I just can't log out.
I've updated it, and tried reinstalling using a installer I downloaded within the last hour.
How do I fix this?
Can you report just what happens when you start the desktop application, or when you log into the web library, up to the point when the first problem happens? Screenshots can be useful.
I cannot remove the app and begin anew without an account, since the loading items message stay there, no matter what, even if I log out. After a few restarts of the app, I get to the point where my username doesn’t appear in the sync pane of the settings menu (and my folders disappear from the folder tree), and yet I still cannot do anything with the app item-wise. I’m just trying to remove the app entirely so I can import my old items so I can use them on this device again.
I can also log back in, but that doesn’t do anything to solve the problem.