automatic updates troubleshooting

My Zotero does not update automatically. I checked config and there are several update-related preferences that have a trash can next to them. Would it be safe to delete these? (See image) Thanks!
https://s3.amazonaws.com/zotero.org/images/forums/u40/zufjhz29hk11zsr1r2im.png
  • dstillman Zotero Team
    edited today at 5:11pm
    But you see updates via Help → Check for Updates? What is the value of app.update.auto?
  • Yes, I see Help->Check for Updates and that's how I now update - manually.

    app.update.auto = true

    My automatic updates stopped when I installed Actions & Tags plugin--I am sure it is to blame. Even though I uninstalled it, I still don't get notices about new versions. I was hoping that if I deleted these (extraneous?) preferences I would go back to normal.
  • dstillman Zotero Team
    edited 2 hours ago
    Can you provide a Report ID?

    How are you determining that you're not receiving updates? If this is the beta, there sometimes might not be beta updates for weeks at a time, and the app updates only on restart — there's no prompt. So if you don't restart Zotero frequently, it would be entirely normal to notice that you're on an outdated version and go to Help → Check for Updates and see an update offered (which would've already been downloaded in the background and would've been applied automatically on the next restart).
  • Without troubleshooting mode: D790084800
    With troubleshooting mode: D244928745

    I only got on beta a few days ago when I saw the new advanced search--before then I was on a stable version. I haven't seen an update notice since July 2024 at least. I missed at least one update for several weeks--I had thought a feature was missing and then searched the forum and found out it was introduced in a version several weeks prior. So now I check for new versions manually.
  • dstillman Zotero Team
    I haven't seen an update notice since July 2024 at least
    Well, again, there are no more update notices. Updates are only applied on app restart. So are you saying you've never seen Zotero auto-update on restart? You've never ended up on a version other than one you manually updated to?

    We can debug this, but it's not worth doing unless you're sure that you're actually missing updates. Not seeing any sort of prompt is not an indication of that.
  • dstillman Zotero Team
    edited 1 hour ago
    (Also, unrelated, but note that you're getting thousands of "Item data not loaded and field 'citationKey' not set" errors from the MarkDB-Connect plugin.)
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