Report ID 117153305

Syncing not working and giving me a red exclamation error "Could not sync My Library -- too many retries"
  • I have the same error. Could this be linked to the Amazon Web Service outage? I wouldn't have thought that Zotero used it...
  • edited 2 days ago
    Nevermind, the cloud storage indeed uses Amazon cloud as described here:
    https://www.zotero.org/support/security

    "If you choose to sync your data with the Zotero servers, all data is encrypted in transit with current best practices (Zotero's API endpoint receives an A+ score on the well-respected SSL Labs test) and stored within the Amazon cloud, where access is tightly restricted to the small number of Zotero staff members who need access to maintain the service. Data in newly created accounts is also encrypted at rest using AES-256. All data is currently stored in the us-east-1 AWS region in the United States. "

    Maybe that's not such a great idea to store our data in the US, especially with everything currently happening with the US government?
  • It's fixed now (at least for me)!
Sign In or Register to comment.