Google docs "internal error" 500

hmark

I'm using the Zotero connector plugin (5.0.176) in Firefox (141.0, Ubuntu) and Zotero desktop (7.0.22), and I'm getting this error whenever I try to work with an existing citation in a google doc:

"500: Google Docs request failed.

{
"error": {
"code": 500,
"message": "Internal error encountered.",
"status": "INTERNAL"
}

I've been working in this doc for months with no issues until today. It mostly lets me add new citations in this doc, and if I open a new google doc I can add and edit with citations there; but if I close and reopen the file, the errors start popping up when I try to edit citations. I was using v6 of the desktop app and updated this morning in case it was a compatibility thing, but that didn't help. Any ideas on what might be happening here?

I also submitted a report through the firefox plugin -
Report ID: 1316251799

edit: now I also am occasionally getting "0: Google Docs request failed." errors as well

dstillman

Can you provide a Debug ID (different from a Report ID) from the Zotero Connector for reproducing this?

adomasven

@hmark for the record, you are not actually seeing these in any error dialogs that Zotero is showing right? You just see a message that there was an error updating your document, with a link to troubleshooting instructions? Could you provide a Debug ID from Zotero as well (not just the Connector)?

hmark

I just submitted the debug log - D1981818990 for zotero and D1665282979 for the connector. I'll attach a screen shot of the dialog that pops up. Thanks for taking a look!

https://s3.amazonaws.com/zotero.org/images/forums/u1238888/ps8pueovtpsiv32gt0ef.png