Chrome extension failing on NASA ADS. Report ID 30781906

stephtdouglas · 2025-07-30T14:26:17+00:00

Zotero Connector on Chrome is not working on the NASA ADS website. https://ui.adsabs.harvard.edu/ . This is a publication database and should save the bibliographic information and the PDF file. However, the only option that shows up for ADS is to save a snapshot of the website.

I'd installed this last year and it was working then. At some point it apparently got uninstalled, so I reinstalled it yesterday, and only the website snapshot option showed up in Connector. I updated Chrome and Zotero, but there was no change.

Here's a random paper I was trying to save: https://ui.adsabs.harvard.edu/abs/2021ApJ...919..138T/abstract

Futhermore, when I actually clik on the save button, it says an error occurred.
https://s3.amazonaws.com/zotero.org/images/forums/u2559393/uvnn0bv20p6k8g0opu1o.png
Sometimes a dialogue box pops up that says I need to update Zotero Connector to work with the current version of Zotero (I haven't been able to screenshot this). But I have the latest version of everything, as far as I can tell.

Computer: Apple M3 MacBookPro running MacOS Sonoma 14.5
Chrome: Version 138.0.7204.169 (Official Build) (arm64)
Zotero: 7.0.21
Zotero Connector: 5.0.171, Updated July 15, 2025

AbeJellinek · 2025-07-30T15:42:56+00:00

We'll need a Connector Debug ID for a save attempt.

AbeJellinek · 2025-07-30T15:45:42+00:00

Sorry, never mind, I missed the Report ID in the title.

stephtdouglas · 2025-07-30T15:49:47+00:00

Oh, I just tried again, new ID is D575701779 as well

AbeJellinek · 2025-07-30T15:53:35+00:00

Try restarting Chrome if you haven't already. If that doesn't fix it, remove and reinstall the Zotero Connector from the Chrome Web Store. Let me know if the problem still occurs after that.

stephtdouglas · 2025-07-30T18:03:46+00:00

I restarted my whole computer before I submitted the second report above. But reinstalling the connector seems to have worked. Thanks!