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    The address bar icon is not showing up basically anywhere.... I first noticed it in JSTOR but have found it to be missing everyhwere else (other dbases and websites) except for my library's catalog. I just reinstalled the plugin and that didn't help. Any ideas? Anyone else with the same problem??
    Does it appear, say, on articles on the New York Times site?
    • CommentAuthorIndi
    • CommentTimeSep 3rd 2007
    I'm getting no icon on JSTOR either. I do get an icon at the New York Times.
    • CommentAuthorerazlogo
    • CommentTimeSep 4th 2007
    this is probably not the same and i'm not sure if this can be fixed, but just to let you know--

    if i restart firefox and it reloads a page with a proxied url from, say, history cooperative, i don't see the zotero download icons next to the url. to see the icons again i have to go through the university db page again and reload this url:
    bcoffiel44 & Indi: What's an example of a JSTOR URL for which the icon doesn't show up?
    • CommentAuthorIndi
    • CommentTimeSep 4th 2007
    Hi Dan,

    Here's an article page where no icon shows:¤tResult=00846570%2bdi980514%2b98p0131a%2b0%2c00&

    And here's the associated "article information" page; also no icon:

    There was also no icon or folder icon on the search results page (don't know if there should have been):
    OK, so that's through a proxy server. Do you know if your school is using EZproxy or some other proxy system?
    • CommentAuthorIndi
    • CommentTimeSep 4th 2007
    Dan--I don't know anything about proxy systems. A search of my library web site gave these hits on "proxy", if it's of any use:
    OK, thanks. It's possible this isn't EZproxy, which is currently the only proxy server that Zotero supports. We'll look into possible options for supporting off-campus access to your library.
    • CommentAuthorIndi
    • CommentTimeSep 4th 2007
    Yikes. All my database access will be via that library. Hope you can do it! Thanks.
    Hi everybody. Yes, I do get it with the NYT.

    JSTOR article url:

    I suppose that this I'm encountering the same issue with the proxy server.... I'll keep my eyes peeled.

    Mr. Stillman, you mention above about off-campus access, but the url i provided is from JSTOR while being on campus. Don't know if that matters.

    Okay, when I log into the databases at the university my wife attends, it works fine. So , it's definitely not my computer. Thanks.
    Looks like your university is using the same proxy server as Indi's—and, I guess, using it for on-campus access too. We're going to see what we can do.

    If you are on campus, you might try accessing JSTOR directly and see if it lets you in without the proxy based on the university IP address block.
    Awesome suggestion. That did work.
    The proxy server in question is called WAM (web access management) and it's a module of the Innovative Interfaces Inc. library catalog -

    I'm at a III school and have the same issues everyone else reports - my urls get turned from to and no Zotero icons show up, nothing can be saved, etc.

    As the de facto expert on bibliographic citation managers at my college, I *want* to be able to recommend Zotero, but simply can't in good conscience do so until it works with our proxy server. Looking forward to any resolution that can happen on this front.
    I can't get the icon to come up on most pages either. It will come up on an article page of the NYT or the WP, but not on the home page, for example. It won't come up on Wikipedia either: . It does come up on Amazon, when I pull up specific book, but not again on the home page or similar pages where's there's a collection of books recommended:

    As for getting data through proxy servers from my university: it won't put up an icon on Lexis-Nexis Academic Universe through my university: for example:

    I have already recommended Zotero widely to colleagues and friends at my university, so would love to get this fixed since I think the program would be a tremendous asset to all researchers...
    Hmmmm....I just checked JSTOR through my university's library data resource and I do get the icon for that. Not sure why JSTOR and not Lexis Nexis...Here's the JSTOR article, for example:
    • CommentAuthorValikhanov
    • CommentTimeSep 29th 2007

    I just started using Zotero, and instantly became a convert. However, I have the same problem a lot of people in this thread do of the data not importing when working though a proxy server (the "http://0-www." thing). Frankly, this is a pretty big deal as I don't spend most of my time on campus (Georgetown University) and have no intention of manually typing in all of the data for journal articles (or for books off WorldCat or any other database accessed remotely).

    I really, really hope you devise a solution, because aside from this, Zotero is awesome!
    • CommentAuthornoiret
    • CommentTimeNov 13th 2007

    Our library policy -also for copyrights reasons- is to access on campus and off-campus, all our subscribed databases through the Innovative Millennium WAM (Web access manager). This is a proxy which identify who's part of our users world wide.
    I tested with many databases but also with one single bib. database that you all know, Historical Abstract and which is also accessible campus wide through the IP numbers of my institution.

    Using the proxy there's no way to see Zotero icons on the right side of the URI bar.

    If I access Historical Abstract starting, let's say, from Google, ABC Clio verifies my computer IP number and allow local access even without our proxy. In this case all downloading Zotero's functions are visible and accessible !

    Like other people before, I have to say that this is a central issue to recommend Zotero or not here at the European University Institute, Florence, Italy. Everybody I thought about the software is enthusiastic but if using our proxy, we lose some essential features like downloading bibliographies, we'll have to wait for telling more our community about it....

    Any plan to solve it ? Would it be useful to work with our system librarian for resolving it ? Any other suggestion ?

    Thank you in advance

    Serge Noiret
    History Information Specialist, (Ph.D.)
    The Library - European University Institute
    Badia Fiesolana, Via dei Roccettini 9
    50016 SAN DOMENICO (FI) - Italia
    Tel.: +39-0554685-348 ~ Fax +39-0554685-283
    It looks like you made a ton of updates for version 1.0.2 which are really helpful. I'm sad that the proxy issue listed as critical wasn't one of them (see

    Next Monday's class comparing Zotero and Endnoteweb should be interesting, to say the least. (I was hoping to gain Zotero converts in that class, not Endnoteweb ones!)

    1.0.3, perhaps?
    It looks like you made a ton of updates for version 1.0.2 which are really helpful. I'm sad that the proxy issue listed as critical wasn't one of them

    Stay tuned. As you can see on the ticket, we're working on this issue at this very moment and will be updating translators for major catalogs via the repository over the next couple days to fix these issues. No need to wait for 1.0.3.
    Cool (I think.) Does it mean that the issue is with the the translators that Zotero-the-.xpi uses rather than with Zotero-the-.xpi itself?

    (In a parallel universe I am a coder and could understand exactly what you said there, but in this one, I'm someone who knows only enough to be dangerous.)
    Does it mean that the issue is with the the translators that Zotero-the-.xpi uses rather than with Zotero-the-.xpi itself?

    Yes. The XPI does come bundled with translators and styles, but Zotero checks in once a day with our servers for updated translators and styles, so we can fix things like this between releases by just updating them on our servers, and everyone will have them within 24 hours (or after clicking Update Now in the Zotero prefs). We'll let everyone know when we've made the new versions available.
    In my prep just now I realized that Zotero/EBSCO/my library's proxy server seem to be communicating. Just downloaded a ton of articles successfully. I look forward to seeing more of these trickle in.

    Thank you!
    In my prep just now I realized that Zotero/EBSCO/my library's proxy server seem to be communicating. Just downloaded a ton of articles successfully. I look forward to seeing more of these trickle in.

    When you posted that, we hadn't made any changes to the EBSCO translators since mid-November, so the fix may have come from somewhere else.

    However, we've just now committed updated translators for ABC-Clio Serials, ACM, BioMed Central, Cambridge Journals Online, EBSCO, JSTOR, and Lexis-Nexis to address these proxy issues. Zotero should auto-update within 24 hours, or you can update manually by clicking Update Now on the General pane of the Zotero prefs.

    Note that the changes were purely in detection, so there's no guarantee that the saving will work correctly through all proxies. Please let us know if you continue to have problems saving from those sites.
    This is great! After updating, I've had success detecting and saving from: ABC-CLIO Serials, EBSCO, and JSTOR. I've had success detecting but NOT saving from Lexis-Nexis, which doesn't surprise me in the least.

    Cambridge Journals Online is more complex. In looking at an issue's TOC like this: nothing is detected. In looking at an article abstract like this: nothing is detected. In looking at the HTML full-text of the article like this: Zotero detects the OpenURL links (or possible the Google Scholar links) in the footnotes.

    We don't push our BioMed Central journals through our proxy server, and we don't subscribe to ACM publications, so I'm no help there.

    Thanks for such quick work on this - it's happy-making.
    • CommentAuthormikowitz
    • CommentTimeJan 10th 2008
    We just pushed a revision that ought to allow Cambridge Journals Online to work with your proxy now as well. It should auto-update within 24 hours, or you can can update manually by clicking Update Now on the General pane of the Zotero prefs.
    It works now - thanks!
    • CommentAuthorjessierh
    • CommentTimeJan 10th 2008
    Hi there,

    I seem to be having the same problem with proxy access-- the book/folder icons aren't appearing on JSTOR or my campus library catalog (but works perfectly). Otherwise, I'm really excited about Zotero (less excited about actually writing my dissertation...).

    Here's a JSTOR link, if that helps:,

    Any help would be much appreciated. Thanks!
    jessierh: Unfortunately, your particular proxy isn't currently supported at the moment due to the way it shuffles around the original URL. We definitely aim to support such systems in the future, however.
    • CommentAuthorIndi
    • CommentTimeFeb 12th 2008
    I haven't used Zotero for a few months because of the proxy issue with my library, but I just checked in and saw the fixes that have been added. Hallelujuh! Thanks.
    • CommentAuthormcole
    • CommentTimeMar 16th 2008
    I was planning to start using Zotero, but this issue has stopped me. I am using a Juniper proxy setup (like jessierh), which is not currently supported. This is a critical problem. Please fix this problem soon!
    mcole: One issue is that we don't have access to a Juniper VPN. If someone could get us a test account (sent to, we can work on it. Supporting a proxy like that might require substantial changes to the translator architecture, though, so it might not happen immediately.
    • CommentAuthorsean
    • CommentTimeMar 26th 2008 edited
    Juniper proxy users, please see

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