Zotero not syncing to my laptop

jeanaliceyang · 2025-03-13T11:54:36+00:00

My Zotero isn't syncing properly. The sync wheel goes for a 10-15 minutes and then stops. ..and things still aren't synced.

Image links
https://s3.amazonaws.com/zotero.org/images/forums/u14260961/aj6j9a16gzsj741llfym.jpg
https://s3.amazonaws.com/zotero.org/images/forums/u14260961/tq3o0nia2poyktdhcwx1.png

dstillman · 2025-03-13T14:55:52+00:00

That message generally means what it says — security software on your computer may be interfering.

7.0.9

You're running a version of Zotero from October. You should install the latest version from the Help → "Check for Updates…" or the download page and figure out why you haven't received automatic updates in months.

If you're still having trouble after upgrading, provide a Debug ID for Zotero startup through the error, using the "Restart with Logging Enabled…" option.

jeanaliceyang · 2025-03-13T16:28:43+00:00

Ok. I updated and have new errors
https://s3.amazonaws.com/zotero.org/images/forums/u14260961/vcsj2yfa4i43vr0eirn3.jpg
https://s3.amazonaws.com/zotero.org/images/forums/u14260961/84c2cc86v2r929ri50m2.jpg

dstillman · 2025-03-13T17:05:58+00:00

Can you provide a Debug ID (different from a Report ID) for Zotero startup through this error, using the "Restart with Logging Enabled…" option? (We only need the number, not a screenshot.)

Also, is this an institutional computer?

jeanaliceyang · 2025-03-13T18:39:28+00:00

1915721591. This is not an institution computer