Word is not connecting to Zotero, have updated Zotero and Connector to latest version

romcfarlane

I have followed instructions and it says post a new discussion. What should I do?

dstillman

Not sure what instructions you're referring to, but see these steps:

Windows: https://www.zotero.org/support/word_processor_plugin_troubleshooting#error_or_non-responsive_plugin_buttons

Mac: https://www.zotero.org/support/word_processor_plugin_troubleshooting#word_could_not_communicate_with_zotero_please_ensure_that_zotero_is_open_and_try_again