Upgrade Storagesynch progress wheel does not stop
My synch progress wheel is in perpetual motion. For the past month, it has progressively taken longer and longer to complete synch and now doesn't stop at all. I am afraid to log out of Zotero/Firefox for fear of losing the latest updates/additions to my research project that perhaps are not backed up to server. I tried to reset history, but that didn't seem to help. I also checked the amount of space remaining on my outside data storage server (mydrive) and there is still plenty that is free. Any ideas as to why this is happening and what to do about it?
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But is it spinning right now? I see no reason why it would be for you. If so, what does it say when you hover over the sync icon?
You have a queued upload. If you have other issues, start a new thread.
Catherine: Your syncs from work have likely been failing due to data errors that need to be corrected (too-long tags, etc.), but the syncs probably haven't been finishing before you've closed Firefox, meaning you wouldn't know what needed to be fixed before resyncing. A few hours ago we added a new step to upload processing that will cause most errors to be returned much sooner—within seconds in most cases. So the next time you sync from work, check for a sync error and fix any errors it finds. Assuming there's not some other issue, the next sync should then go through, even if you then close Firefox.
I get a message 'upload accepted-waiting for sync server' when I hover over the green sync arrow. Do I need to stay logged into Zotero to make sure everything gets transferred to my computer at work? How long will this take?
Am I in the queue? How can I speed up the process?
I have about 76 references on my home computer and only 34 of these have been transferred for me to access from my work computer.
Thanks
You didn't see me trying to sync for several days, as I was afraid that I would lose new data to the perpetual motion sync wheel on my desktop. Today I tried to sync my laptop, so as to bring over the latest version of things from my desktop. On my laptop the sync wheel is now in perpetual motion. Hovering over it produces message: "upload accepted. Waiting for sync server." Interestingly, though, the latest notes that I entered into Zotero from my desktop did seem to get copies over to my laptop just now even though the sync wheel keeps turning.
The fix doesn't seem robust / complete. I am back to perpetual sync.