Cannot reinstall Microsoft Word Add-in from Zotero

ereficco

One day, my Zotero stopped communicating with Word. I've been reading Zotero's instructions and the solutions offered in forums, but I have not been able to figure out what the problem is. I am not able to reinstall the Microsoft Word Add-in from Zotero. When I go to "Settings > Cite > Word Processors" I do not see the button "Reinstall Microsoft Word Add-in". Instead, that whole window is blank --the only option I see is "Use classic Add Citation Dialog."

I tried reinstalling Zotero, as well as reinstalling the Zotero.dotm file in the Startup folder. Nothing has worked so far. I am quite frustrated and somehow desperate because I rely on Zotero and cannot get any work done without it. I would greatly appreciate any guidance you can offer. Apologies in advance if a solution has been offered; I did my best effort but could not find any specific answer to this problem. Thanks in advance for your help.
https://s3.amazonaws.com/zotero.org/images/forums/u1157107/u3s4z931x2wmwq7yc2oh.png

dstillman

See #2 here:

https://www.zotero.org/support/word_processor_plugin_troubleshooting#word_could_not_communicate_with_zotero_please_ensure_that_zotero_is_open_and_try_again

ereficco

Hello dstillman,

Thanks for reacting to my post. Your reply led me to a webpage summarizing everything relevant to my issue, for which I thank you. The truth is that I had already reviewed that, but your reply led me to carry out a careful review of every point as a checklist. That helped me to discover the root of the problem. The key was this phrase: you may "have two copies of the Zotero app in different locations on your computer." I realized I had two slightly different named folders with copies of Zotero. I deleted both and reinstalled Zotero; that did it. I'm glad to report that Zotero is working normally now.

Thank you!