Report ID: 1061075235 plugin with Word 2003 "error updating your document"

JesseC50

I just installed the newest updates: 2.0b7.2, and 3.0a2 for Word and now I receive the message "Zotero experienced an error updating your document," when I try to use any of the buttons on the Word plugin. The error message appears on both new and old documents. I am using Word 2003. I uninstalled and reinstalled the plugin, but its a no go so far. I've had all the latest updates of both programs and haven't had a problem until now. Thanks for your help

Simon

Jesse,

There are no Zotero errors in there. Can you try selecting Report Errors again after triggering the message?

JesseC50

Here is the message:
[JavaScript Error: "[zoteroWinWordIntegration Exception... "This command is not available because no document is open." code: "0" function: "zoteroWinWordApplication::GetActiveDocument" location: ".\zoteroWinWordApplication.cpp"]"]
Thanks Again

Simon

Do you have more than one copy of Word installed or open?

njaka

I am following this with great interest since I have encountered exactly the same problem, and can not wait to get this brilliant programme up and running again!!!!

JesseC50

I only have Word 2003 installed, so only the 1 open at a time.

Simon

Do you still see the error if you restart your computer, and then create a new document before opening any other documents?

JesseC50

Thought I had tried every reboot scenario, but I guess I missed that one. Seems to be working now.
Thanks alot

Simon

Jesse, if that worked, then you may be running up against this issue. In short, opening a document with information rights management will prevent Zotero from operating on any other open documents in Word 2003.

nspcc-evaluation

I was just posting this to another thread: I get the same error, but it only appears when the document is saved on a network drive. If the document is not yet saved, or saved on the hard disk, everything works fine.