I'm using Mac Word 2008 with the 2.02a plugin and Zotero 2.0b3 with a fresh install of Firefox 3.0.10 in OS X Leopard (10.5.7). When I try to use any of the commands under the AppleScript menu from within Word nothing happens--no errors, simply nothing. To see if this had to do with my Python installation (latest Enthought distribution), I tested things from the command line. Interestingly, things appear to work perfectly there. For instance, if I open a new document and use any of these commands in Terminal.app while in the Zotero program directory ~/Documents/Microsoft\ User\ Data/Word\ Script\ Menu\ Items/Zotero/:

python MacWord.py addCitation
python MacWord.py addBibliography
python MacWord.py refresh

etc.

They all work. I've also tried to look at the Zotero debug logs by running Firefox from the command line, but I didn't seem to find anything pertinent (i.e. nothing new appeared in stdout when trying any of the commands from Word). Any ideas?

Thanks,
Jeff

So it turned out that /usr/bin/python was a dead symlink to "../../System/Library/Frameworks/Python.framework/Versions/2.5/bin/python", a file that didn't exist. In the Frameworks directory the python executable is python2.5, so I changed /usr/bin/python to a symlink to "../../System/Library/Frameworks/Python.framework/Versions/2.5/bin/python2.5". Now, if I run:

/usr/bin/python MacWord.py addCitation

or

python MacWord.py addCitation

Things works perfectly. Yet, still, nothing happens when I use any of the buttons from within word.

OK, so here's what I had to do to get everything working properly. First, I removed my MacPorts and Enthought Python framework, leaving just MacPython 2.5 (this also required ensuring that the system used MacPython as the system Python). Since /usr/bin/python was missing, I created a symlink to /usr/local/bin/python at /usr/bin/python. With this in place, I then tried:

./MacWord.py addCitation

And I got a complaint about pkg_resources missing. So, I installed setuptools and its dependencies, and then installed appscript:

sudo easy_install appscript

Voila! Word interacted with Zotero, but it crashed every time I tried to add a citation, or do anything from the Zotero script menu. But, after updating Word 12.0 to 12.1 through autoupdate, everything worked like a charm.

Long story short, problem solved. Thanks for the quick reply though!

If anybody does have the same problem like me, he will find a solution which worked for me in this thread:
http://forums.zotero.org/discussion/7549/word-2008-plugin-is-not-working-leaves-office-if-trying-to-add-citation/#Comment_34289