OpenOffice 3.0.1 on openSUSE 11.1 - Unknown error

albertop

Dear developers,

first of all thanks for providing this great tool to us!

I installed zotero on openSUSE 11.1, with Firefox 3.0.9 and OpenOffice 3.0.1. The Firefox plugin works correctly, however I cannot insert any citation in OpenOffice, because when I click on the "Insert citation" button I get the message:

"An error occurred contacting Zotero. Please use the "Report Errors" feature from within Zotero to report this to the Zotero developers".

If I go there in Firefox, I only read an error message referred to Beagle-Firefox integration.

Starting OpenOffice from console give this message:

** (soffice:21039): WARNING **: unable to get gail version number

I tried the suggestions in the "debugging" section, but without any success. Could you please give me some hint on how to proceed with the bug hunting?

Thanks,
Alberto

dstillman

A search on that error message pulls up this thread, which suggests that, in Ubuntu, at least, the problem was fixed with a package update for UNO.

albertop

Thanks for your reply.

Any tip on how I can actually trace the bug back to it, so I can convince openSUSE people to update the package?

Thanks,
A.

albertop

In addition, I read in the thread people was obtaining error messages from xulrunner, but here it seems Zotero@firefox and the OOo extension don't see each other at all, because the errore messages do no contain any reference to Zotero plugin/extension.

Best,
A.

dstillman

Yeah, this doesn't have anything to do with Firefox/Zotero. It's most likely a problem with the Python-UNO bridge in OpenOffice, but I can't tell you much more than that. I'm not actually sure the "unable to get gail version number" message is related, either, but it might be.

You should make sure you actually have PyUNO installed, and then see if it's the latest version. You might be able to reproduce problems with other Python-based OpenOffice extensions as well, which could make for clearer bug reports elsewhere.

albertop

Thanks. I'll try that out and let you know what I found. :-)

Best,
A.

albertop

I tried some of the modules here:

http://wiki.services.openoffice.org/wiki/Python#PyUNO_Modules

For example, OoConfig, and it works OK. So I don't know if the problem is related to pyUNO.

albertop

FYI: zotero extension works on OpenSUSE 11.1 with OpenOffice 3.1, which is currently available in the UNSTABLE repository

http://download.opensuse.org/repositories/OpenOffice.org:/UNSTABLE/openSUSE_11.1/

and should be released in the STABLE repository, after some QA.

Best,
Alberto