I love the concept of Zotero. However, the current implementation of citation insertion into Word (basically required at my office) leaves much to be desired. If I could have three improvements into the Word plugin it would be these:

1) Have a button to leave the citation window up at all times in a separate window that can be dragged and moved. This allows me to keep the citations open and insert as I go rather than having to 'click button', find reference in the same collection I found the last one, 'insert reference'. That extra 'finding' time is a waste.

2) Allow ctrl+click selection of multiple references for insert rather than using the clunky 'multiple reference' button.

3) Have Zotero automatically detect when I insert a reference next to a previous reference and automatically make it a 'multiple reference'.

Are these possible?

All of your points should be possible, and I agree that they would be nice features making the Word integration more mature.

I agree with all of dh's points. I also find it frustrating that when I go to insert a new citation the window always starts at "My Library" rather than the most recently used file folder.