Sync failure

karlyck

Hi. I have auto-sync activated but each time a sync attempt is made this afternoon (including by me manually) it appears to fail. Any ideas? Thanks much.

DmSmith

I'm having the same problems. :(

troyboi

I can't even access my library.

adamsmith

see here: https://twitter.com/zotero/status/260444699356184576
now that the forum is back up I'd expect the rest of the functionality to follow shortly.

DmSmith

Thanks, Adam. Twitter was the last place I'd have looked for info, so I appreciate the pointer.

Best wishes and thanks again!
Darren

karlyck

Thanks Adam.

adamsmith

well, normally the forum would be the place to go - but that's been down for most of the last 5hs, too, hence twitter.

Lsdy_Sertsuka

I have the same problem, i don't know what todo

adamsmith

wait, that's really all there is.

dstillman

Syncing and library access should be back up for most people, but we're waiting on Amazon to restore access to one database that's still unavailable. If you're still having trouble, rest assured that we're trying to get things working again as soon as possible.

Thanks to everyone for their patience. As noted on Twitter, this was caused by a major Amazon Web Services outage that affected many websites, but this sort of downtime is completely unacceptable to us, and we'll be taking steps to try to ensure that it doesn't happen again.

dstillman

Syncing and library access should now be working again for everyone.

Lsdy_Sertsuka

I have problems with the syncing yet

dstillman

Lsdy_Sertsuka: Start a new thread and provide more details.