Zotero cannot start

zerokreap

I'm getting the "There was an error starting Zotero" message. This has been happening for the last 3-4 weeks on my work computer. I asked if any network changes or security software changes had gone into effect recently and was told "no" (although I doubt this answer). I have been using Zotero for like 5 years and have never had any problems. I have uninstalled and reloaded both firefox and Zotero multiple times. I have also gone to the trouble of completely erasing and rebuilding my network profile here at work. I also carried out the procedure for clearing my network cache....none of this has been a permanent solution. When I rebuilt my profile, Zotero worked fora few days...now it is not starting again. Here are the most recent errors that firefox is registering:

Timestamp: 8/1/2012 12:12:04 PM
Error: Image corrupt or truncated: <unknown>
Source File: <unknown>
Line: 0

Timestamp: 8/1/2012 12:12:04 PM
Error: ReferenceError: Zotero is not defined
Source File: http://www.zotero.org/static/js/zotero.1316822452.js
Line: 35

Timestamp: 8/1/2012 12:13:38 PM
Error: [Exception... "Component returned failure code: 0x80004002 (NS_NOINTERFACE) [nsISupports.QueryInterface]" nsresult: "0x80004002 (NS_NOINTERFACE)" location: "JS frame :: resource:///modules/WindowsJumpLists.jsm :: WTBJL__clearHistory :: line 511" data: no]
Source File: resource:///modules/WindowsJumpLists.jsm
Line: 511

With regard to the Zotero "not defined" failure, this is what I see:

var J = jQuery.noConflict();
jQuery(document).ready(function() {
Zotero.pages.base.init(); ------>this line is highlighted

I would appreciate any help...the IT people where I work are completely unhelpful and unconcerned with this issue (which is surprising considering that I work a tier 1 research university!)

Many Thanks

dstillman

Those are zotero.org errors, not Zotero client errors.

Anything else in there? If not, try generating real-time debug output for the startup.

zerokreap

The Debug ID is D1028429543

dstillman

Ah, well, that shows this:

[JavaScript Error: "[Exception... "Component returned failure code: 0x80630002 (NS_ERROR_STORAGE_IOERR) [mozIStorageService.openDatabase]" nsresult: "0x80630002 (NS_ERROR_STORAGE_IOERR)" location: "JS frame :: chrome://zotero/content/xpcom/db.js :: :: line 1104" data: no]" {file: "chrome://zotero/content/xpcom/zotero.js" line: 749}]

Can't really tell you what's causing that I/O error, but it's from something on the system, not Zotero. Check your disks, try disabling security software (if you can), etc. (And if you have your Zotero data directory on a network drive, something probably did change to break this. Temporarily disable auto-sync and try pointing Zotero to the local hard drive.)

zerokreap

Does this simply mean that Zotero cannot access certain files on my side that it needs to function?

dstillman

No, a permissions problem would generally be a different error. This points to a more low-level failure from the storage system while Zotero is trying to open the database. For example, on a local drive, you might get this when the hard drive was failing. For a network share, it could show up if the network share wasn't behaving properly like a local disk.

zerokreap

Okay, everything is fixed. I just pointed Zotero to the local drive. Thanks!