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Troubleshooting: [Sticky] [Solved] Zotero crashes Firefox 10 on Linux

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    • CommentAuthoralobo
    • CommentTimeFeb 4th 2012 edited
     
    [UPDATE: Solved. — D.S.]

    Hi!
    I've just updated to Firefox 10.0 and Zotero 3.0 on Ubuntu 10.04 and
    I'm experiencing many crashes of firefox when I click the Save As Zotero icon. After the crash I can recover my session, but
    the LibreOffice (3.3.2) plugin (3.5.1) does not work: I click to add a reference and
    nothing happens. The plugin works again after rebooting, but as the crashes are quite frequent, this has made the plugin unusable.

    Any fix to this?
    Thanks
    Agus
    • CommentAuthorGitty K
    • CommentTimeFeb 4th 2012
     
    I have the same problem. Zotero 3.0.1 worked fine before Firefox updated to 10.0 today. I run Ubuntu 10.10 with LibreOffice 3.4.3
    • CommentAuthoralobo
    • CommentTimeFeb 4th 2012
     
    As a complement to my previous question,
    is there any way to at least not having to reboot the computer to
    regain plugin functionality? I've tried exiting bot firefox and LibreOffice and this is not enough.

    Thanks
  4.  
    We're seeing if we can reproduce this, but if you're getting actual Firefox crashes, can you load about:crashes in the Firefox address bar, click through on a relevant crash (check the timestamps), and provide the Mozilla URL?
    • CommentAuthoralobo
    • CommentTimeFeb 4th 2012
     
    This is one (I made sure by introducing a comment)
    https://crash-stats.mozilla.com/report/index/bp-d2460570-780b-4a4f-8a37-f567f2120204

    Thanks for your help

    Agus
  6.  
    What site are you saving from when this occurs? Provide an example URL if possible. (And, to be clear, this is from saving via the address bar icon?)
  7.  
    Also, can you confirm that this occurs with all other extensions disabled?
    • CommentAuthorGitty K
    • CommentTimeFeb 5th 2012
     
    I tried to reproduce it this morning but first got a different error when trying to save from http://scholar.google.de/scholar?q=flam+emotional+man&hl=de&btnG=Suche&lr=
    It gave me the error message: "article couldn't be saved
    you cannot make changes to the currently selected collection"

    Only after clicking the Zotero-tab in FF and trying again to save from the same link it crashed. To be clear, error message and crash occurred right after I clicked the address bar icon. This is the crash-url: https://crash-stats.mozilla.com/report/index/bp-58be1470-cb1e-414e-b0f0-c33b62120205
    • CommentAuthorGitty K
    • CommentTimeFeb 5th 2012
     
    yes, I was able to reproduce it with all other extensions disabled.
    • CommentAuthoralobo
    • CommentTimeFeb 5th 2012
     
    Regarding the site, the error occurs at saving a reference to Zotero from any site. For example:
    http://www.mendeley.com/research/assessing-eddycovariance-flux-tower-location-bias-across-fluxnetcanada-research-network-based-remote-sensing-footprint-modelling/

    Regarding plugins, it seems more stable using zotero 3.01 and the LibreOffice plugin only, but I need further testing. I'll report back

    Also: in case the error keeps on, is there any way to regain the communication between LibreOffice and zotero not having to reboot? Is not there any command I could run to restart that communication?
    Thanks

    Agus
    • CommentAuthoralobo
    • CommentTimeFeb 5th 2012
     
    The problem is still there even with all other plugins disabled.
    (zotero and zotero libreoffice activated)
    I'd appreciate if you could let me know
    how to go back to firefox 9. under ubuntu.

    Thanks
    • CommentAuthorGitty K
    • CommentTimeFeb 5th 2012
     
    I think you can do that in Synaptic:
    https://help.ubuntu.com/community/SynapticHowto#How_to_force_the_installation_of_a_package_version
    For the time being you could also add items manually or using identifiers (isbn, doi), both options still seem to work in my case.
    • CommentAuthoralobo
    • CommentTimeFeb 5th 2012
     
    Unfortunately the only alternative would be going back to 3.6
    What I've done is disabling the zotero plugin for LibreOffice, which seems to be the culprit, and inser the references using zotero standalone. At least a workable solution.
    I think the zotero web page should warn against using firefox 10.

    Agus
  14.  
    What I've done is disabling the zotero plugin for LibreOffice, which seems to be the culprit

    OK—when I said to disable all, I meant all except for Zotero itself. The point is to figure out what's causing this.

    Gitty K: Did you disable the LibreOffice plugin too? Can you reproduce with it disabled?

    I think the zotero web page should warn against using firefox 10.

    We have no reason to think this is a widespread issue yet. We have yet to reproduce it ourselves. That's why we need your help to debug it.
    • CommentAuthoralobo
    • CommentTimeFeb 5th 2012
     
    Obviously I do have zotero 3.0 in firefox activated. What I've tried is disabling the LibreOffice plugin as well, but still have crashes, even not having LibreOffice open.
    I'm giving up, cannot work like this. I'll try to downgrade to firefox 9 or, 3.6, which is the version suported by ubuntu.
  16.  
    Obviously I do have zotero 3.0 in firefox activated.

    No, I mean that disabling "all" included disabling the LibreOffice plugin—anything that wasn't the main Zotero extension. If the LibreOffice plugin was causing this, that would be essential information. But now you're saying the LibreOffice plugin is not, in fact, to blame.

    I'll try to downgrade to firefox 9 or, 3.6, which is the version suported by ubuntu.

    Can you not just keep Zotero Standalone open? Zotero for Firefox shifts into connector mode automatically when Standalone is open.

    I understand this is frustrating for you, but a little patience is in order. This thread is a day old. As soon as we can reproduce this, we'll fix it.
    • CommentAuthoralobo
    • CommentTimeFeb 5th 2012
     
    I do not blame you at all, I'm actually thankful for your work and support, zotero is a wonderful tool and I'm actually paying for extra space in your cloud. I think this is a firefox 10 problem and prefer going back to a previous version, cannot really afford more time wasted on crashes.
    If I keep zotero standalone open, at least I do not lose the functionality within LibreOffice (I can insert references in the text)
    after the firefox crashes, do not have to reboot any more. But crashes do occur.
    Thanks!
    Agus
  18.  
    alobo: Wait, so you're saying you still get Firefox crashes saving in connector mode (i.e., saving from Firefox with Standalone open)? If you haven't yet downgraded, can you provide another crash URL for one of those crashes?
    • CommentAuthoralobo
    • CommentTimeFeb 6th 2012
     
    Dan, this is the url of a crash having zotero 10. only and having zotero standalone open. It does not crash every time, this time I saved several times until crashed:

    https://crash-stats.mozilla.com/report/index/bp-82c9e7a0-7850-48a7-b136-0ab382120206

    The page I was saving from was:
    http://www.crcnetbase.com/doi/abs/10.1201/b11222-14
    (using the save to zotero icon in the right end of the url firefox window)
    • CommentAuthorGitty K
    • CommentTimeFeb 6th 2012
     
    I hadn't also disabled the LibreOffice plugin before. But I have just now disabled everything (incl. LibO plugin) except for Zotero itself and it crashed again saving again from a google scholar search. Here's a crash-url:
    https://crash-stats.mozilla.com/report/index/bp-3f10c2dc-f751-4bf7-b9ef-937b72120206
  21.  
    OK, thanks. How easily after a Firefox restart are you able to get it to crash? Does it require performing certain actions first? Does, say, disabling snapshot and file saving in the General pane of the Zotero preferences help? Gitty K, does disabling auto-sync and not syncing manually help?

    Any patterns you can find would be helpful information, since we're still unable to reproduce this ourselves (and so far you two are the only ones reporting it). Most of these crashes are actually different from each other, so there's not even much we can report to Mozilla yet.
    • CommentAuthorGitty K
    • CommentTimeFeb 6th 2012
     
    like I said, after a fresh boot and start of FF I first have to open the Zotero tab in order to get a crash. If haven't first opened it, I get the error message (see above). Other than alobo, crashes have always occurred for me when trying to save.

    I had already disabled automatic snapshots and pdf-saving. Additionally disabling auto-sync didn't seem to change much. Enabling snapshots seemed to improve things a little, I was able to save a couple of items before it crashed. The same with singularly enabling pdf-saving. With both snapshots and pdf-saving enabled, it crashed immediately again.
    • CommentAuthorGitty K
    • CommentTimeFeb 6th 2012
     
    oh, one more thing, other than I wrote above, saving by identifier does crash it too, but not every time.
    • CommentAuthormsellhoff
    • CommentTimeFeb 6th 2012
     
    Hi erveryone,

    I have the same problems: Ubuntu 10.4, FF 10, Zotero 3.0.1.

    My latest report:
    https://crash-stats.mozilla.com/report/index/bp-2c935105-36ac-4665-b35e-b1d5d2120206

    I have all add-ons except Zotero disabled, i tried to save an item from
    http://gso.gbv.de/xslt/DB=2.2/LNG=DU/?COOKIE=U8076,K8076,D2.2,E545dbd3d-1504,I24,B0008++++++,SY,A\9008+J,,1,,A,,U,,7,H6-23,,30-31,,73-77,,80,,88-90,NUB+KIEL,R134.245.18.156,FN&COOKIE=U8076,K8076,D2.2,E545dbd3d-1504,I24,B0008++++++,SY,A\9008+J,,1,,A,,U,,7,H6-23,,30-31,,50,,60-62,,73-77,,80,,88-90,NUB+KIEL+FERNLEIHE,,+NUTZERKONTEN,R134.245.60.148,FN

    I did nothing before trying to save from this library catalogue, I do not have to restart my computer in order to regain functionality (of course, FF-restart necessary), the item I saved is in Zotero after I restarted FF.

    Thank you very much for your work on this issue!

    Cheers,
    Michael
    • CommentAuthoralobo
    • CommentTimeFeb 6th 2012
     
    Dan,

    I've tried all sorts of combinations. I get firefox 10 to crash
    just by saving references with the Save as zotero icon just after
    starting firefox, except when I have the zotero standalone open. In
    that case, it takes a little while, let's say 3 or 4 times (and not doing anything else with firefox).
    I've been working several hours with firefox 9 on another machine with ubuntu 10.04 as well, no problem at all.
    I will try again in the afternoon from the other machine. Yesterday evening I installed firefox 9 in addition to firefox 10 and did not experience any problem with firefox 9 on that machine either, but did not test too much: I'll do it today.
    I'll keep firefox 10 on that computer for testing, but will be using firefox 9 most of the time.
    Thanks a lot for your work. I wish I could be of more help.
    Agus
    • CommentAuthormsellhoff
    • CommentTimeFeb 6th 2012
     
    edit:

    I managed to save an item from GoogleBooks without a FF-crash.

    Right before I had another of my already dozens of crashes, here is the report:
    https://crash-stats.mozilla.com/report/index/bp-ba6608fd-ba77-4994-9b7b-8c8cc2120206

    And just after I started typing this post, FF crashed -- a late reaction of the last saved item?
    https://crash-stats.mozilla.com/report/index/bp-63a992d5-f3c4-413e-bbfb-f00e72120206

    Michael
  27.  
    Same issue, Ubuntu 10.10, FF 10, Zotero 3.0.1.

    Crashes using 'Save to Zotero' icon in address bar. No other FF plugins, nor is LibreOffice plugin for Zotero installed. I believe this has happened only after the recent FF upgrade from Ubuntu, FF9 and 10 followed in quick succession.

    Walter
  28.  
    A bit more information.
    On updating Firefox to 10.0 via the normal Ubuntu (10.10) updates and restarting Firefox, the message "current version 2.1.10 is not compatible with Firefox 10.0" appears. So, no choice but to install 3.0.1. Firefox now routinely crashes when trying to save via the icons in the Firefox address bar: there is also no text in the small pop-up box, which precedes the crash. I've just re-installed Zotero 3.0.1, the problem remains. No other plugins active.

    The GLX meesage in the crash report looks suspicious.
    A typical crash report is:

    Add-ons: zotero@chnm.gmu.edu:3.0.1,{d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}:2.0.3,ubufox@ubuntu.com:0.9.3,langpack-en-ZA@firefox.mozilla.org:10.0,langpack-en-GB@firefox.mozilla.org:10.0,{972ce4c6-7e08-4474-a285-3208198ce6fd}:10.0
    BuildID: 20120129142413
    CrashTime: 1328545924
    EMCheckCompatibility: true
    FramePoisonBase: 00000000f0dea000
    FramePoisonSize: 4096
    InstallTime: 1328376079
    Notes: GLXtest process failed (exited with status 1): GLX version older than the required 1.3


    ProductName: Firefox
    SecondsSinceLastCrash: 19630
    StartupTime: 1328538773
    Theme: classic/1.0
    Throttleable: 1
    URL: http://www.ncbi.nlm.nih.gov/pubmed/22301388?dopt=Abstract
    Vendor: Mozilla
    Version: 10.0

    This report also contains technical information about the state of the application when it crashed.
    • CommentAuthormsellhoff
    • CommentTimeFeb 6th 2012 edited
     
    Walter, I stress the first part of your post: The problems startet with the FF update, and I also had like you wrote to manually install the newer zotero version.

    But:
    I have the normal text in the notification pop-up box while zotero saves the item. And: Since I deactivated all the other extensions, FF does not crash immediately while saving, but a small time afterwards, maybe 30 sec, I will try to find out.

    Latest report:
    https://crash-stats.mozilla.com/report/index/bp-e49f13cf-4129-48e1-977f-2a8fb2120206

    edit:
    The second point was an error, there is no regularity to it: Sometimes it takes a while, sometimes it crashes immediately while saving.

    Another latest report:
    https://crash-stats.mozilla.com/report/index/bp-539ed06e-3389-42b1-8589-ff9112120206
  30.  
    If you're experiencing this, please download the official Firefox 10 build from Mozilla (if that's not what you're already using), extract it, run the 'firefox' file in that directory, and let us know if you can reproduce the problem using that build.
    • CommentAuthorGitty K
    • CommentTimeFeb 7th 2012
     
    • CommentAuthormsellhoff
    • CommentTimeFeb 7th 2012
     
    No, I do not seem to be able to reproduce the crashes I experienced.

    I extracted the FF 10 to my personal directory, ran it, and -- although it seems to use my old profile (bookmarks and addons are there as usual, addons except zotero deactivated, of course) I encountered none of the former difficulties: Several items of differant kind saved from different sites -- no crash.

    What's next, shpould I do any more (different) testing?
  33.  
    msellhoff: And can you reproduce the crashes if you switch back to the Ubuntu build?
  34.  
    Gitty K: That crash report appears to be from the same build you were using before. That's definitely not from the official Mozilla English Linux build, which has a different Build ID.
    • CommentAuthormsellhoff
    • CommentTimeFeb 7th 2012
     
    Dan,

    Thank you for your immediate response.

    Yes, at first try, here's the report:
    https://crash-stats.mozilla.com/report/index/bp-73938c8f-1d1c-432d-95cd-663362120207

    Michael
  36.  
    Gitty K: To be clear, if you're at the command line within the extracted directory, you should run './firefox'. If you're in the GUI, just double-click on 'firefox'.

    msellhoff: OK, that's promising. Best-case scenario this is just a problem in the Ubuntu build. I'd recommend continuing to use the Mozilla build, and let us know if you run into any crashes with that.
    • CommentAuthorGitty K
    • CommentTimeFeb 7th 2012
     
    I'm quite sure that's what I did except that I downloaded the German build. Will try it again with the English version.
    • CommentAuthormsellhoff
    • CommentTimeFeb 7th 2012
     
    I'll do that, continue with the Mozilla build, do some research. Maybe try to activate some of the other addons, hm? I will post any news.
  39.  
    Gitty K: Then you provided the wrong crash report, at least. That crash report is from the same build you were using before (and it's not from the Mozilla German build). You can verify what version you're running when you open it by checking the About window—it will say if it's the Ubuntu build.

    msellhoff: Yes, try enabling your other add-ons. Most add-ons shouldn't really be able to crash Firefox anyway.
    • CommentAuthorGitty K
    • CommentTimeFeb 7th 2012 edited
     
    ok, can't figure out what I did wrong the first time, just downloaded the English built and saved about 20 items without crash so far. double checked the about window and it doesn't say anything about Ubuntu. All my add-ons are activated, by the way.
    (edit: "re-"tried it with the German Mozilla build and it works fine as well)
  41.  
    OK, that's great.

    We'll look into filing a Ubuntu bug, but for now the fix here is to use the official Mozilla Linux Firefox build.

    Thanks for everyone's help in debugging this.

    We'll update with any further news.
    • CommentAuthormsellhoff
    • CommentTimeFeb 7th 2012
     
    You're right, Dan, all addons enabled, no problems with the Mozilla build, although I saved a lot of different items from different sources now. No crashes.
  43.  
    For the record, your solution worked for me too. Many thanks to everyone.
    • CommentAuthorjoatmon
    • CommentTimeFeb 8th 2012
     
    I have the same problem. I was using the FF plugin as a connector, running standalone. I'm running FF 10.0 on Linux Mint 10

    After the latest restart of Firefox, I cannot start the standalone, and I get the message "zotero is running but not responding".

    My crashes have happened while saving items by clicking the icon, the latest one on Google Books http://books.google.com/books?id=8oeXQAAACAAJ&dq=ranabir+samaddar+political+subject&hl=en&sa=X&ei=Fw8yT761KqXlsQKX_cnhBg&ved=0CDcQ6AEwAQ
    and the previous ones on various journal websites, sage and taylor & francis

    The mozilla urls of the the last 3 crashes are

    https://crash-stats.mozilla.com/report/index/bp-03dbc519-f184-4b3b-8ce8-0c7772120207

    https://crash-stats.mozilla.com/report/index/bp-107acf8f-427b-44b6-b9cf-092d32120207

    https://crash-stats.mozilla.com/report/index/bp-1969a48d-c7ba-4aad-afb1-3b3a22120208

    Incidentally, on opening an amazon link http://www.amazon.com/Emergence-Political-Subject-Ranabir-Samaddar/dp/8132102908/ref=sr_1_1?ie=UTF8&qid=1328681854&sr=8-1 the zotero icon is missing and the page has the loading arrow endlessly circling. Though this is possibly due to the non-responsive zotero process
  45.  
    joatmon: See above. Everyone in this thread fixed their crashes by using the official Mozilla Linux Firefox build.
    • CommentAuthoralobo
    • CommentTimeFeb 8th 2012
     
    Thanks for finding a solution.
    Could you please post the exact url of the firefox build that has to be
    installed by ubuntu users?
    Also, I think this problem has to be mentioned in the zotero download page. Note that most new users will just conclude that "zotero does not work" without even looking at this discussion.
    Agus
  47.  
    Could you please post the exact url of the firefox build that has to be installed by ubuntu users?

    Just get the official Firefox build for Linux from mozilla.org. It should serve you the right one automatically.

    Also, I think this problem has to be mentioned in the zotero download page.

    It already is.
    • CommentAuthorjoatmon
    • CommentTimeFeb 8th 2012
     
    sorry Dan, i just saw your message, my build is from the official firefox stable ppa. I'll try getting it from their website, if that's got something different
  49.  
    worked for me as well, from mozilla site
  50.  
    Works me too now. Thanks a lot!

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