Word Plug-In does not work with Office X and Mac OS-X 10.4.11

Hello,
plug-In and Software are the newest versions. Correct folder for zotero.dot under Office X and the toolbar is shown in word. But there are no windows shown as described under "how to use the plug-in" by clicking on the icons of the zotero toolbar in word.
Any ideas? Is the a special thing which should be adjusted in word?
Thankx

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