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Troubleshooting: [Closed] communicating with Zotero [from Word/OO]

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    • CommentAuthoradenijik
    • CommentTimeJun 1st 2009
     
    Hi Dan,
    Would have written back earlier but had to submitt summative assessment the old way
    I haven't managed to get past the:
    ' zotero (3) 'Not initializing integration HTTP server'
    I have tried everything in all the forums even those for different operating sytems - I am very keen to use zotero, my debug output has remained the same.
    Thanks
    K
    NEW ERROR if useful 439851616
    • CommentAuthorbcowan3
    • CommentTimeJun 3rd 2009
     
    Hi all,

    I was having a similar problem to those mentioned in this forum with an existing document. I had updated to the new zotero but had a document that I had used the old zotero to cite in. When I updated the word plug in and tried to add a new references to the document it kept on coming up with the error message mentioned (cannot communicate with firefox). I solved it by downloading the relevant (added) reference pack (in my case ACM CHI) to the new version as it does not seem to carry reference templates over.

    Might not help but I thought I'd let people know if they (like I) were having trouble with that sort of thing.
    • CommentAuthorkeesp
    • CommentTimeJun 24th 2009
     
    Hi All,

    Maybe this may give a clue. I often get this problem when I am changing citation styles and I make a mistake there, such as an XML error or -as happened a few minutes ago- I entered an incorrect value in a variable. When this happens, the document in word will no longer allow zotero to open, update, refresh or anything similar.
    I don't know if its possible to change a configuration file or so, to make the zotero plugin point to another citation style?

    Kees
  4.  
    I had the same problem as here described. My solution was deleting the complete bibliography from the concerning document and creating it new.

    I think this happened because I cleaned up my library inside the FireFox addon. A few similar citations where deleted during this process.

    Try it out! I hope I could help.
    • CommentAuthormsa073
    • CommentTimeJul 13th 2009 edited
     
    Hi!

    I've been trying for an entire week to solve the problem of communication. My zotero was working fine until I upgraded to the Beta version because I was going for a trip an wanted to have my Library at hand. I've tried everything suggested in the forums: Uninstall and re-install everything (firefox, plugin, open office) several times, created a new firefox profile. Switched my firewall and antivirus off, restored my internet advance settings, tried new and old documents, and finally, I tried also deleting the bibliography and creating it again. I don't really know what else to try and I desperately need to have this working. I just work with open office so I cannot use Endnote.

    I work with the latest version of everything:
    Firefox 3.5
    Open Office 3.1
    Zotero 2.0b6
    Open Office Plugin 2.0a2

    This is the output from my debug log. I know this is a lot, but I've really tried everything. I am sending more in the next comment:

    [extra output removed – D.S. ]

    zotero(3): Integration HTTP server listening on 127.0.0.1:50001

    [extra output removed – D.S. ]
  6.  
    msa073: Is there any output from Zotero when you click Add Citation in OpenOffice? If so, paste it here. Is there an error in Report Errors under Zotero's gear menu? If so, post the Report ID here.
    • CommentAuthormsa073
    • CommentTimeJul 13th 2009
     
    Hi, I just get the same message that everybody else has reported : "An error occurred contacting Zotero. Please ensure firefox is open and try again".

    Report ID: 1313851475

    Thanks for your quick response!
  8.  
    I mean debug output.
    • CommentAuthormsa073
    • CommentTimeJul 13th 2009
     
    No. There is not any debug output when I do that.
    • CommentAuthormsa073
    • CommentTimeJul 14th 2009
     
    Hi, I wonder if you found something in my debug output. I tried a couple of things more but nothing happens. What is that makes the "zotero.sqlite" different between the Beta and the 1.0 version? I would be glad to go back to the 1.0 version but unfortunately, I didn't back my library before upgrading. I did export the library to other formats. But when I open them again in the 1.0 version, they are all contained in a single folder, they basically lose all clasification. And when you have hundreds of references this becomes in a big issue.
  11.  
    msa073: You can't revert to 1.0 without losing data if you don't have a backup. (If you exported to Zotero RDF you should still see subfolders in the import, but it's not a recommended backup/restore method.)

    There's nothing for us to look, unfortunately. I excerpted the only relevant line from your debug output, which indicates that Zotero is working properly. The problem is on the OpenOffice side or somewhere else in between on your system (firewall, etc.). You can try the latest development plugin, but it's not particularly likely to make a difference.
  12.  
    I had the problem where the Word Zotero add-in could not communicate with Firefox to put in new citations into the body of the document, so I deleted the bibliography. Subsequently I was able to add it back no problem, and also to add new citations.
    • CommentAuthorntgabriel
    • CommentTimeSep 9th 2009
     
    I wanted to endorse/remind everyone about Dan's word processor plugin troubleshooting page to deal with this issue. If you have reasonably up-to-date versions of everything (firefox, zotero, plugin) and you suddenly encounter the communication error, do NOT immediately reinstall a bunch of software or crawl back to Zotero v1...troubleshoot your Word/OO document first then move on to the other instructions if necessary.

    For me the problem was I had been editing a Word 2007 doc with track changes enabled. Bad idea. The fix: a select all/copy/paste of the entire contents of the problem document into a new document with no change tracking, followed by a "Zotero Refresh" via the plugin's toolbar. Two of the plugin's "add citation" windows popped up during the refresh and I had to hit "cancel". Problem solved...thanks Dan!
    • CommentAuthorshellydty
    • CommentTimeSep 11th 2009 edited
     
    Hello, I am using Openoffice 3.1, and the latest Zotero plugin (2.0a2), as well as an up to date version of firefox.

    When I click the insert citation icon in the toolbar in OO, nothing happens.

    I have tried uninstalling / reinstalling the plug-in and it hasn't helped. Have also looked through the troubleshooting pages and nothing seems relevant to my situation as I'm not getting any error response.

    I am new to both Zotero and OpenOffice and feeling a bit lost at the moment. Any help would be great!
    • CommentAuthorligiajeon
    • CommentTimeSep 14th 2009
     
    hi
    i'm having trouble to install the plug-in

    Mac OS X 10.5.8
    Word 2004 (Mac)
    Firefox 3.5.3
    Zotero 2.0b6.5

    i tried both plug-ins 1.0b3 and 2.0a2, just in case

    but 1.0b3 says, when i try to drag "zotero.dot" :
    "the volume for "drag here to install" cannot be found."

    though 2.0a2 installs succesfully, nothing happens, since it's not meant for my word version.

    what else can i do?

    thank you
  16.  
    This thread is no longer relevant for Zotero 2.0b7 and later.

    All the information we have for the Zotero 1.0–era communication error is on the troubleshooting page. If none of the suggestions there work for you, consider upgrading to Zotero 2.0.

    This thread is now closed. It will be missed.

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