Zotero stops syncing after Firefox upgrade

Jankus1110
Hi!

I upgraded from 3.5.9 to 3.6.6, and now, there is a syncing error: the arrow spins, the sync starts, then this error appears: 838719394.
I'd be grateful if You could help me fix this problem.

Jan
  • dstillman
    edited July 6, 2010
    (NS_ERROR_FILE_ACCESS_DENIED) [nsIZipReader.extract]" nsresult: "0x80520015 (NS_ERROR_FILE_ACCESS_DENIED)" location: "JS frame :: chrome://zotero/content/xpcom/storage.js :: _processZipDownload :: line 1190" data: no]
    Do you have anti-virus software installed? If so, try disabling it.
  • Jankus1110
    Many thanks, I'll try that as soon as I can contact my admin.
  • dstillman
    Well, first, do you have any installed? If so, what software?
  • Jankus1110
    It's Kaspersky 6.0.4.
  • dstillman
    Yes, other people have reported this same problem with Kaspersky.
  • Jankus1110
    How can I eliminate or circumvent this? Is there any other option than calling the IT guy and changing the settings in Kaspersky?
  • dstillman
    Kaspersky is interfering with the normal behavior of the filesystem. You'd have to talk to your admin.
  • Jankus1110
    Thanks. I guess I'll have to do just that.
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