Firefox won't open with Word for Mac plugin enabled

c.miller
I downloaded zotero today and firefox then restarted. However, when I downloaded 'PythonExt from zotero.org' firefox did not restart. After several attempts I restarted in safe mode and then disabled the PythonExt add-on. Firefox then restarted in normal mode with no problem. I tried uninstalling and reinstalling the add-on but had the same problem.

I then downloaded the Word for Mac plug-in (with PythonExt disabled) and had the same problem! So now Firefox will not open unless I disable both PythonExt and Word for Mac plug-in (if either is enabled it won't start).

I have uninstalled and reinstalled each add-on. Any ideas?
  • dstillman Zotero Team
    You need to tell us the versions of everything you're using, including your OS.
  • c.miller
    edited May 8, 2010
    OK so my Mac is OS X 10.6.3 (snow leopard)
    Firefox 3.6.3, Zotero 2.0.3, PythonExt from zotero.org (2.6.2.20100203), Zotero MacWord integration 3.0b2

    I also tried reinstalling firefox in case that was the problem, but there's no difference.
  • c.miller
    From browsing the discussions I thought it might be worth a try to download the alpha release of PythonExt (2.6.4.20100126) from mozdev.org but the same thing happened - firefox will not restart with the add-on enabled.
  • dstillman Zotero Team
    I don't believe anyone has reported this before.

    Try deleting compreg.dat, xpti.dat, and these files from your Firefox profile.

    What exactly do you mean when you say Firefox won't start?
  • c.miller
    What I meant by not starting - on downloading the extension, firefox would prompt to restart and then shut down but not start up again. I would see the icon bounce once in the dock but then nothing would happen. When I tried to open it by clicking on the icon, the same would happen (i.e. the icon would bounce once but firefox would not open).

    However, deleting the files you suggested has worked perfectly! Word automatically opened and asked me to restart to enable the zotero plugin, and both extensions were enabled when I opened firefox.

    Thank you very much for your help. I'm looking forward to getting started with zotero!

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