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Troubleshooting: [Closed] Openoffice extension - no connection with firefox

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    • CommentAuthorpvb-zotero
    • CommentTimeFeb 12th 2008
     
    I managed to install 1.0.3 without any apparent problems / errors. I even seems to work in OpenOffice, except that nothing is being inserted when I select insert reference (nor does anything show up in the editor part of the Zotero plugin screen when selecting a reference). And no error screen or anything else I can pass on to the developers.

    I tried all the tricks and tips in this and other relevant threats, to no avail. So I am back to 1.0.2.
    • CommentAuthorjoehill
    • CommentTimeFeb 22nd 2008
     
    Hi Dan, no that variable doesn't exist.

    I'm having the same problem again after doing a fresh Zotero install (1.0.3) on a different computer. It worked all day today, but now suddenly it crashes OO.o whenever I try to use it. The problem seems to have been triggered when I tried to use it with Swiftfox running instead of Firefox. (I'm on an AMD64 system where Adobe Flash only works on the 32-bit Swiftfox.) This crashed it, but when I tried again with Firefox it was too late and something was permanently wrong. I've tried uninstalling and reinstalling to no avail.
    • CommentAuthorjoehill
    • CommentTimeMar 17th 2008
     
    Is anyone else still having this no connection problem with OOo? I have tried Zotero/OOo plugin on multiple computers and on each one it works for a short while then suddenly stops working irrevocably. I've installed/uninstalled/tweaked/etc. dozens of times and each time I get the same result. It would be great if I could use Zotero/OOo again.

    Joe
  4.  
    Joe, are you still seeing the same error you reported previously in Report Errors when it stops working or a different error?
    • CommentAuthorvroni
    • CommentTimeApr 10th 2008 edited
     
    Hi!
    I got this same communication problem (OO 2.3, OpenSuse 10.3, Firefox 2.0.0.6 and Zotero 1.0.3) but it is not really reproducible. Suddenly it works again (after a new start) and then it didn't. What helped was Dan's hint to copy things successively into a new document. I was lazy and just copied all text and citations of the troublesome document into a new one - and than *miracle* - it worked again (Strg+A; Strg+V).
    No idea why, but maybe it can help some as a workaround or the developers to track down the problem.
  6.  
    I've added a documentation page that summarizes some of the troubleshooting steps outlined in this thread. Make sure you are running Zotero 1.0.4, which fixes some potential causes of communication errors.
    • CommentAuthorvroni
    • CommentTimeMay 23rd 2008
     
    Hi Dan,
    as I just posted in another forum I rather consistently can avoid the problem by having firefox pone (of course) _and_ being connected to the internet. The commuunication error only occurs when I'm offline. Maybe that helps.
  8.  
    The commuunication error only occurs when I'm offline

    What exactly do you mean by "offline"? It does appear that switching Firefox to "Work Offline" mode breaks the integration server, and only restarting Firefox restores it. But that's just the Firefox offline mode, which is different from not being connected to the Internet...
    • CommentAuthorflyvefisk
    • CommentTimeMay 29th 2008
     
    Hi,

    I had the same problem as everyone else, but got inspired by this thread to remove my bibliography (not any citations in the text). This solved the problem, and remaking the bibliography was just done with a click. I speculate that I might have changed the bibliography manually without even thinking about it and then saved the document or something like that. That might have caused the error. Anyway, this worked for me, using latest version of Zotero and Firefox/2.0.0.14 on Vista.
    • CommentAuthorcokelly72
    • CommentTimeJul 18th 2008
     
    I've share vroni's 'offline' problem with Zotero 1.0.7 on Firefox 3.0, running Ubuntu Hardy. I have the latest Openoffice plugin. If Firefox is in 'offline' mode (which happens by default if I start Firefox when not connected to the internet) then there is a communication error.

    If I untick "Work Offline" in Firefox's file menu then it works again so this is hardly a big problem on an otherwise excellent tool. I filed an error, number 1488811287. I hope this helps and that I'm not just stating the obvious and/or previously discovered.
  11.  
    cokelly72: See this thread for more on Work Offline mode. (Summary: There's nothing we can do about it, unfortunately. The auto-switch doesn't happen on OS X, but it does on Windows and apparently Linux as well.)

    The bug I noted above where you'd have to restart Firefox after being in Work Offline mode has been fixed, though.
    • CommentAuthorcokelly72
    • CommentTimeJul 18th 2008
     
    Thanks Dan: I ought to have checked the forums more thoroughly before posting.
    • CommentAuthorsms4rs
    • CommentTimeAug 29th 2008
     
    I found solution to this problem for XP users...

    Go to Control Panel-->Network and Internet Options-->Internet Options-->Click on Advance--> Click on Restore Advance settings.

    Start your word/Open office document and then Zotero should work fine.

    This had nothing to do with version of firefox or plugin ...as long as they are compatible, zotero should work fine.

    So, basically its microsoft internet explorer settings which is creating all this problem..... :-) (restore all the advance settings).

    Hope this works for others as well....cheers....

    Rajan
    • CommentAuthorpetterwr
    • CommentTimeJan 10th 2009
     
    I suspect i have the same trouble on my ubuntu machine (running 2.8 i think) and OO 2.4. When i try to do something that needs communication with firefox like inserting a citation OO just goes grey and freezes.

    On my EEE with the standard Xandros installation and OO 2.0 everything works perfectly though..

    Now im afraid of upgrading OO on my EEE, because i really need zotero working on at least one machine. Any advice?
    • CommentAuthorOrbz
    • CommentTimeFeb 5th 2009
     
    This may help somebody:
    The open office plugin was working for me up until yesterday when I updated my open office to 3.0.1. It then stopped working and gave me the connection error.
    This was on: openSuse 11.1; OpenOffice 3.0.1; Firefox 3.0.6; Zotero 1.0.9; and plugin 1.0b4. I also tried Zotero 1.5 and the associated plugin.

    After downgrading back to open office 3.0.0.9 it has started working again.
    • CommentAuthorkpg1234
    • CommentTimeMar 11th 2009
     
    Hi,

    I'm having a problem with the Zotero extension for OOorg.3.0.1. (I've also tried with 3.0.0). When I try to insert a new citation in a new document, I receive the error: "An error occurred contacting Zotero. Please ensure Firefox is open and try again."

    When I go to the OO extension manager and check for updates, with the "show all updates" box checked, I receive a warning for "Zotero OpenOffice Integration" in the description: "An error occurred: Not Found!"

    I'm using:
    -MS Windows - Vista
    -firefox 3.0.7
    -Zotero 1.5 beta
    -Zotero openoffice integration 2.0a2.

    Up until recently, it worked perfectly. I first encountered the problem after I re-installed openoffice 3.0.1 (without uninstalling the plugins). I also installed some Vista updates.

    So far, I've searched this forum and the openoffice/word extension forum, and tried the troubleshooting tips there. I've reinstalled the extensions in both ff and oo. I've completely uninstalled oo and my profile and reinstalled a fresh version. I've checked my firewall settings and turned them off. I've run the ff debug console. I never use offline mode. I've restarted the computer. I've tried to uninstall zotero 1.5 and revert to 1.0, but it won't even allow me to open up the zotero pane (I understand that the library collection would be lost, and I'm okay with that). I'm not even sure that if I succeeded in reverting to 1.0 and the appropriate oo plugin whether that would fix my problem.

    Can anyone help?
    • CommentAuthorphains
    • CommentTimeMar 12th 2009
     
    Hi,

    I've experienced the same problems with OO 3.0.0 on PCLinuxOS 2009.1. It was working fine with OO 2.2 (under PCLinuxOS 2007), but has stopped working on the upgrade. I have tried both the newer Zotero (with sync) and the old version that was working fine under OO 2.2.

    When I go to install Zotero via the extensions manger I get the following error message ;

    "ImplementationRegistration::registerImplementation() - The service com.sun.star.loader.Python cannot be instantiated"

    I'm guessing this is similar to the OO 3.0 Python problem on the Macs with the newer Zotero version?

    thanks,

    Peter
    • CommentAuthorJussarian
    • CommentTimeMar 13th 2009
     
    @phains

    I was just having the same problem. You need to install the PCLinuxOS-appropriate package for 'openoffice.org-pyuno'.
  19.  
    I get the error message that everyone is describing in this forum, but only when my internet is disconnected.

    To test this: I disconnected my internet. Opened Firefox. I can browse/edit my entries, but when I try to use the plugin in OpenOffice I get - "An error occurred contacting Zotero. Please ensure Firefox is open and try again." Firefox is open when I do this.

    This is all fine for me because it everything works when I have an internet connection. I just thought posting this might give someone (with a little more know-how) a clue as to what was going on with the people who get the error message all of the the time.
    • CommentAuthornuma
    • CommentTimeApr 21st 2009 edited
     
    Hi,

    I am presently using the current Zotero openoffice extension with OpenOffice 3.0. Everything works perfectly such that I can insert citations and generate a bibliography. But the problem is that the citations inserted in the document are highlighted in grey. Can someone help with how I can sort this out. Thanks

    I later discovered that the printed document did not reflect the highlighted citations which is nice. However if the grey highlights can be removed it would be great.
  21.  
    Numa: Is this not field shading? You can disable that in OpenOffice by going to the menu 'View' and uncheck 'field shading'. Or alternatively use Cntrl+F8.
    • CommentAuthorklapdbmj
    • CommentTimeJul 28th 2009
     
    I have a problem with the openoffice extension. When I want to insert a citation there is an error: "An error occurred contactiong Zotero. Please ensure Firefox is open and try again."
    At this time Firefox is open.
    Operating System Windows Vista 64bit
    Firefox 3.0.12
    Zotero 2.0b6.3
    Sun Report Builder 1.1.0
    OpenOfice 3.1.0
    Zotero OpenOffice Integration 2.0a2
    Debug output:
    first: Integration HTTP server listening on 127.0.0.1:50001
    than: Not initializing integration HTTP server

    I tried out almost everything but I can't solve this Problem.
    It would be very nice if sombody could help me.
  23.  
    klapdbmj: You see both of those messages about the HTTP server when you start up Zotero? If so, follow these steps to see if another program is bound to port 50001. If so, you'll need to either stop it or change the port used by Zotero and the plugin.

    You can change the port on the Zotero side by going to about:config in the Firefox address bar and changing extensions.zotero.integration.port to an unused port (say, 50009). You can change the port used by the plugin by editing the Zotero.py file within the OpenOffice data directory and replacing 50001 with the new port. Then restart both Firefox and OO.
    • CommentAuthorjtang
    • CommentTimeAug 3rd 2009
     
    Hello, I'm also having this problem -- however mine is taking place on a Mac. My zotero library is on a thumbdrive, and when I am adding/editing citations (etc) from my Windows XP PC (where I originally created the word files, library and citations) everything works fine. I only get the connection error when I try to move onto my Mac (OS X) -- it opens up the library without any problems, but I get the error message whenever I try to edit/add a citation.

    Advice in simple english would be greatly appreciated -- am trying really hard to follow this thread but am a luddite lost in the techspeak. Thank you!
    • CommentAuthorarodera
    • CommentTimeAug 26th 2009
     
    good morning everybody!

    I've installed zotero extension in openoffice but it dosen't work. The message says that I have a problem+my firefox.

    what can I do?

    The version of zotero is 2 for firefox and openoffice.

    THANKS VERY MUCH!!!

    P.S. Sorry for my english : )
  26.  
    arodera: If you're receiving the message "An error occurred communicating with Zotero. Please ensure Firefox is open and try again.", see the troubleshooting steps.

    Completely rewritten versions of the word processor plugins will be released along with Zotero 2.0b7. They connect to Zotero in a new way that should avoid communication errors.
    • CommentAuthorarodera
    • CommentTimeAug 26th 2009
     
    PROBLEM: 1320933215

    HI

    my problem continues. zotero doesn't work in openoffice. I am sure that I have the same version 2.0 in firefox and in openoffice. So what can I do? the problem seems to be with the connection between openoffice and firefox.

    THANKS!!!
  28.  
    arodera: Wait for 2.0b7, which will be available soon.
    • CommentAuthorGerbert
    • CommentTimeSep 18th 2009
     
    Hi Dan,

    I have problems to get the OpenOffice plugin working on my system:

    Ubuntu 9.04
    OpenOffice 3.1.1
    Firefox 3.5.3 / Zotero 2.0b7.1 / Zotero OOIntegration 3.0a2 / Java 1.6.0_16
    I have set the following path for
    Java URE Directory: file:///usr/lib/jvm/java-6-sun/jre/bin/
    OpenOffice Executable Directory: file:///usr/bin/

    The plugins installed fine in Firefox, I do see the Zotero Toolbar in OpenOffice, but when I try to add a citation, I get the message:

    'Firefox could not load the component required to communicate with your word processor. Please ensure that the appropriate Firefox extension is installed, then try again.'

    Any guess what I did wrong?

    In addition to the info above, I just found out that in Open Office, the extension manager reports that Zotero OpenOffice Integration 3.0a1 is installed, while I used the 3.0a2 version in Firefox to automatically install the toolbar in OpenOffice.
    After a manual removal of the Zotero toolbar in OpenOffice using the extension manager, and a reinstall using the Firefox plugin, again OpenOffice reported that 3.0a1 has been installed.

    Any suggestions would be very welcome.
  30.  
  31.  
    This thread is no longer relevant for Zotero 2.0b7 and later.

    All the information we have for the Zotero 1.0–era communication error is on the troubleshooting page. If none of the suggestions there work for you, consider upgrading to Zotero 2.0.

    This thread is now closed.

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