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Troubleshooting: [Sticky] Openoffice extension - no connection with firefox

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    • CommentAuthorpvb-zotero
    • CommentTimeFeb 12th 2008
     
    I managed to install 1.0.3 without any apparent problems / errors. I even seems to work in OpenOffice, except that nothing is being inserted when I select insert reference (nor does anything show up in the editor part of the Zotero plugin screen when selecting a reference). And no error screen or anything else I can pass on to the developers.

    I tried all the tricks and tips in this and other relevant threats, to no avail. So I am back to 1.0.2.
    • CommentAuthorjoehill
    • CommentTimeFeb 22nd 2008
     
    Hi Dan, no that variable doesn't exist.

    I'm having the same problem again after doing a fresh Zotero install (1.0.3) on a different computer. It worked all day today, but now suddenly it crashes OO.o whenever I try to use it. The problem seems to have been triggered when I tried to use it with Swiftfox running instead of Firefox. (I'm on an AMD64 system where Adobe Flash only works on the 32-bit Swiftfox.) This crashed it, but when I tried again with Firefox it was too late and something was permanently wrong. I've tried uninstalling and reinstalling to no avail.
    • CommentAuthorjoehill
    • CommentTimeMar 17th 2008
     
    Is anyone else still having this no connection problem with OOo? I have tried Zotero/OOo plugin on multiple computers and on each one it works for a short while then suddenly stops working irrevocably. I've installed/uninstalled/tweaked/etc. dozens of times and each time I get the same result. It would be great if I could use Zotero/OOo again.

    Joe
  4.  
    Joe, are you still seeing the same error you reported previously in Report Errors when it stops working or a different error?
    • CommentAuthorvroni
    • CommentTimeApr 10th 2008 edited
     
    Hi!
    I got this same communication problem (OO 2.3, OpenSuse 10.3, Firefox 2.0.0.6 and Zotero 1.0.3) but it is not really reproducible. Suddenly it works again (after a new start) and then it didn't. What helped was Dan's hint to copy things successively into a new document. I was lazy and just copied all text and citations of the troublesome document into a new one - and than *miracle* - it worked again (Strg+A; Strg+V).
    No idea why, but maybe it can help some as a workaround or the developers to track down the problem.
  6.  
    I've added a documentation page that summarizes some of the troubleshooting steps outlined in this thread. Make sure you are running Zotero 1.0.4, which fixes some potential causes of communication errors.
    • CommentAuthorvroni
    • CommentTimeMay 23rd 2008
     
    Hi Dan,
    as I just posted in another forum I rather consistently can avoid the problem by having firefox pone (of course) _and_ being connected to the internet. The commuunication error only occurs when I'm offline. Maybe that helps.
  8.  
    The commuunication error only occurs when I'm offline

    What exactly do you mean by "offline"? It does appear that switching Firefox to "Work Offline" mode breaks the integration server, and only restarting Firefox restores it. But that's just the Firefox offline mode, which is different from not being connected to the Internet...
    • CommentAuthorflyvefisk
    • CommentTimeMay 29th 2008
     
    Hi,

    I had the same problem as everyone else, but got inspired by this thread to remove my bibliography (not any citations in the text). This solved the problem, and remaking the bibliography was just done with a click. I speculate that I might have changed the bibliography manually without even thinking about it and then saved the document or something like that. That might have caused the error. Anyway, this worked for me, using latest version of Zotero and Firefox/2.0.0.14 on Vista.

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